Refund policy
You have the right to withdraw from this contract within fourteen days without providing any reason.
The withdrawal period is fourteen days from the day you or a third party designated by you, who is not the carrier, take possession of the goods.
To exercise your right of withdrawal, you must inform us (Scratch no More B.V., Veenendaalsestraatweg 14B, 3921 EC Elst, Netherlands, E-Mail: info@scratchnomore.com) of your decision to withdraw from this contract by means of a clear statement (e.g., a letter sent by post or an email).
You may use the attached model withdrawal form for this purpose, but it is not mandatory.
To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.
Consequences of Withdrawal:
If you withdraw from this contract, we shall reimburse you all payments received from you, including delivery charges (except for additional costs resulting from your choice of a delivery method other than the least expensive standard delivery offered by us), without undue delay and no later than fourteen days from the day on which we are informed about your decision to withdraw from this contract.
We will carry out such reimbursement using the same payment method that you used for the initial transaction, unless expressly agreed otherwise with you; in no case will you incur any fees as a result of such reimbursement.
We may withhold reimbursement until we have received the goods back or you have provided evidence that you have returned the goods, whichever is earlier.
You must return or hand over the goods to us without undue delay and in any event no later than fourteen days from the day on which you inform us of your withdrawal from this contract.
Return Address:
Scratch no More B.V.
Veenendaalsestraatweg 14B
3921 EC Elst
Netherlands
The deadline is met if you send back the goods before the fourteen-day period has expired. You bear the direct costs of returning the goods.
You are only liable for any diminished value of the goods if such loss in value is due to handling that was not necessary to examine the nature, characteristics, and functioning of the goods.
Exclusion of the Right of Withdrawal:
The right of withdrawal does not apply to the following contracts:
1. Contracts for the delivery of goods that are not prefabricated and for the production of which an individual choice or decision by the consumer is decisive, or which are clearly tailored to the personal needs of the consumer.
2. Contracts for the delivery of sealed goods which are not suitable for return for health or hygiene reasons if their seal was removed after delivery.
End of Withdrawal Instructions
Withdrawal Form
If you wish to withdraw from the contract, you may complete this form and return it to us. The use of this form is not mandatory.
1. By Post:
Scratch no More B.V.
Veenendaalsestraatweg 14B
3921 EC Elst
Netherlands
2. By Email: info@scratchnomore.com
Herewith I/we withdraw from the contract concluded by me/us regarding the purchase of the following goods (name of the goods, order number if applicable, and price):
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Order Date (DD.MM.YYYY):
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Delivery Date (DD.MM.YYYY):
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Name and Address of the Consumer:
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Signature (only for written withdrawal):
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Date (DD.MM.YYYY):
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