Exchange and return
Is the product you ordered not what you expected, or is the size not quite right? No problem! You can easily return or exchange your order via our returns portal. You have 14 days to register your return after receiving your parcel.
Prefer to arrange postage yourself? Download the return form at the bottom of this page.
EXCHANGES: Would you like to exchange an item? Select the option “exchange” in the returns portal and clearly state in the designated text field and on the packing slip which item or size you would like to receive.
We will dispatch the new item as soon as we have received your return in good order and will cover the postage costs. You do not need to place a new order.
Register
Enter your email address and order number and start your return. Select which items and quantities you want to return.
Pay and pack
Choose a carrier and pay the return costs safely and easily online. Pack the items in the original, or in suitable packaging, and include the packing slip in the parcel. Please remove any old shipping labels.
Shipping
Send your return parcel via your chosen carrier.
Refund
We process your return within two working days. If the return is incomplete or damaged, we will only issue a partial refund. Any difference in value resulting from an exchange will be refunded or invoiced accordingly.
Would you prefer to arrange and pay for the return postage yourself, without using our returns portal? That is also possible. Download the return form via the button below and complete it in full. Include it with your return parcel so that we can process it correctly. Please ensure the parcel is sufficiently prepaid and send it using a carrier of your choice.
Frequently Asked Questions
1.1 Within which period am I allowed to return my package? You have 14 days to register your return after receiving your order.
1.2 How can I exchange my products? In our returns portal, you can register a return and indicate what you would like to exchange it for. Please also note this on the packing slip and place the slip in the parcel. As soon as we have received your return, we will send you the correct size/item. We will cover the new shipping costs.
1.3 Why do I have to pay for returning my order? The costs for shipping the parcels must be paid to the carrier. We choose not to include any return costs in the item's price. This is to encourage conscious shopping and avoid unnecessary returns.
1.4 When will I receive my refund if I return the products? After we have received the products in good condition, we will provide you with a credit invoice for the returned products. After you have received the credit invoice, we will credit the purchaseamount within five days to the account used for payment.