Frequently Asked Questions

1.1 Within which period am I allowed to return my package?
You have 14 days to register your return after receiving your order.

1.2 How can I exchange my products?
In our returns portal, you can register a return and indicate what it should be exchanged for. Also indicate this on the packing slip and put the packing slip in the parcel.

1.3 Why do I have to pay for returning my order?

The costs for shipping the parcels must be paid to the carrier. We choose not to include any return costs in the item's price. This is to encourage conscious shopping and avoid unnecessary returns.

1.4 When will I receive my refund if I return the products?

After we have received the products in good condition, we will provide you with a credit invoice for the returned products. After you have received the credit invoice, we will credit the purchaseamount within five days to the account used for payment.

1.5 I have no printer to print the return form.
No printer: no problem! Via our returns portal, you can also opt for a printless return option. You will receive the shipping label via e-mail. Have this label scanned at the parcel point and send your parcel without having to print a label.

2.1 I won't be home at the time of delivery.
Please check the track and trace link to see which options are available. It may be that your parcel will be delivered to your neighbours, or that you can change the delivery time.

2.2 Can I change the delivery time?
Sometimes it's possible to change your delivery time, check your track & trace link in your mailbox to see what your options are.

2.3 I didn't receive my parcel, but the track & trace shows it's delivered.
You can contact the carrier by clicking on 'contact' in the track and trace.

2.4 Why do I have to pay shipping costs?
Shipping parcels incurs costs. In many online stores, these costs are included in the selling price. If you order multiple products, you end up paying double shipping costs. We believe this is unfair and choose to show shipping costs clearly and transparently in your order.

2.5 Which parcel carrier do you use?
Our packages are shipped to addresses in the Netherlands and Germany with DHL, to Belgium with PostNL, and to all other EU countries with DPD. View the complete overview, including possible shipping costs.

3.1 What ordering options are available?
The easiest way isto order through our webshop, but it's also possible to place an order through email, WhatsApp, or by phone.

3.2 What is the delivery time for my order?
Orders placed on business days before 3:00 PM are shipped the same day. The actual delivery time depends on the destination country. In the Netherlands, delivery is typically the next business day or Saturday if you order on Friday. In Belgium, it takes 1-2 business days, and in Germany, 1-3 business days. For the rest of the EU, delivery ranges between 3-7 business days. View the overview with estimated delivery times.

3.3 I have not received an order confirmation in my mailbox.
You will always receive an order confirmation through email. Please check your spam folder
first. If you really haven't received an email, please contact us.

3.4 I would like to order 4 units first to try out.
We always recommend placing the entire order at once. If for any reason your order is not satisfactory, you could always return it. This doesn't make a difference in terms of costs. If your order is correct, you only need to pay for shipping once.

3.5 Why can I only order in units of 4?
We use an ordering unit of four pieces. This is because a chair usually has four legs. Additionally, our production process is fully automated, so our furniture glides are packaged in sets of four or twelve.

3.6 Why don’t you send samples/test kits?
Sending samples is an expensive endeavour. However, we can always help you make the right choice when you get in touch with us. With the use of photos and the provided measurements, we can give you tailored advice and recommend the right product. If the product turns out not to be what you expected, you always have the option to return your order.

3.7 Do I need an account to place an order?
You don’t need an account to place an order, but having one allows you to view your order history and saves your details for future purchases.

3.8 I can’t remember what I ordered before—what should I do?
If you’ve created an account, you can check your order history. Alternatively, you can always call, email, or message our customer service team via WhatsApp, and they’ll help you look up the items you previously ordered.

4.1 What payment options are available at Scratch no More?
You can pay using the following methods:

• iDeal
• Klarna (pay later) – €0.99 (Only in the Netherlands)
• VISA
• Mastercard
• Maestro
• American Express
• Cartes Bancaires
• PayPal
• Bancontact
• EPS
• Belfius
• Przelewy24

Read more about the payment methods available in our webshop.

4.2 Can I pay later?
Business customers can purchase on account after consultation and approval; see point 4.3 for more information. As a consumer, you can only pay later in the Netherlands using Klarna. Klarnatakes over the entire payment process, meaning you will receive a payment overview fromthem. You can view and securely pay this overview easily via the Klarna app.

4.3 Can I purchase on account as a business?
Are you ordering on behalf of a company and want to purchase on account? This is possible. Please email info@scratchnomore.com with your order and details.

5.1 What is a calliper?
A calliper is a measuring tool used to measure external dimensions, internal dimensions, and depths. Measuring with a calliper is significantly more accurate than using a ruler or tape measure, which is why we always recommend using a calliper.

5.2 How do I determine the correct screw size?
Measure the diameter of the existing screw thread currently in use with a calliper.

5.3 How do I measure the diameter of a tube frame?

1. Use a calliper (most accurate method).
2. Use water pump pliers. (Place them around the tube and lay a ruler along the pliers to read the diameter.)
3. Wrap a string tightly around the tube. (Measure the length of the string precisely and divide the number of millimetres by 3.14 to calculate the diameter.)

5.4 How do I measure the stem size of a castor wheel?
Use a calliper to measure the diameter of the stem coming out of the chair frame.

5.5 Can I visit with a chair to determine which product I need?
Of course, you’re welcome to visit our warehouse at Remmerden 121, Rhenen, The Netherlands. We’re open Monday to Friday from 08:30 to 17:00.

All information can be found in our assembly instructions Below are the most frequently asked questions about mounting our products:

6.1 How do you mount the Footfixx Hollow under your chair leg?
Place the base part into the hollow tube. Use a cordless screwdriver on a low speed and gently tighten until it is secure. Click the glide foot onto the ball joint.

6.2 I can’t get the stem (and the wheel) out of my chair leg. What can I do?
Grip the stem with a pipe wrench and gently tap the wrench with a hammer; this should release the stem (and the wheel).

6.3 The pin from the Chairfixx does not fit, what should I do?
You can make the hole slightly larger (6 mm for the 11/12 mm and 5 mm for the other sizes) by drilling it out, which will allow the pin to fit. If you do not have a pin, we recommend using double sided tape to prevent the Chairfixx from shifting.

6.4 Can I glue the Minifixx/Multifixx?
Gluing is possible on a steel frame. However, we recommend thoroughly degreasing the steel frame before applying the base part to ensure the tape adheres properly. Afterwards, you can click the glide foot onto the base part.

6.5 I can’t click the glides onto the base part. What should I do?
Place the glides on the floor, then lift the chair and snap the chair legs (with the mounted base parts) on the glides.

7.1 How long do the glides last?
If you use our glides according to our maintenance guidelines, the glides should last for two years.

7.2 Do I need to replace the entire product if the glide is worn out?
Almost all our products consist of a base part and a replaceable glide. If the glide needs replacement, you can order it separately. However, the Chairfixx and Threadfixx consist of only one part and therefore don't have replaceable glides.

7.3 How can I best clean the glides?
The best way to clean them is with a vacuum cleaner or a nail brush. If necessary, you can wipe the glides with a wet cloth. Please note: DO NOT use soap or other cleaning agents, just plain water.

7.4 The polyamide fibres stick together and seem greasy. What causes this?
In this case, it often turns out that the floor is cleaned with a detergent containing soap. This is not recommended because many floors such as PVC, laminate, concrete, and resin floors have a polyurethane (PU) top layer. When you use a soap cleaner, the floor becomes greasy. As a result, the polyamide fibres of the glides also become greasy and sticky. Moreover, a greasy floor attracts dirt. Therefore, choose a good daily cleaner without soap. Additionally, it is important to periodically perform a thorough cleaning with a professional cleaning agent.

8.1 Which glides do I need for my furniture?
Use our buying guide to determine which glides are best suited for your furniture. If you'd rather consult one of our employees, send a photo of your furniture leg through WhatsApp (+31 317 745424) or email (info@scratchnomore.com)

8.2 How is it possible that Scratch no More guarantees that the floor remains undamaged with their furniture glides?
Our furniture glide systems are equipped with durable polyamide fibres. This way, dirt, like sand, is absorbed by the fibres when a chair or another piece of furniture is moved across the floor.

8.3 What's the difference between Scratch no More and other furniture glides?
Our furniture glide systems are equipped with durable polyamide fibres. This way, dirt, like sand, is absorbed by the fibres when a chair or another piece of furniture is moved across the floor. With hard glides, like felt and Teflon, the dirt gets in between the glide and the floor. This creates a sandpaper effect, causing all kinds of damage to your precious floor.

8.4 Which glides do I need for the 'brand/model name chair'?
There are many different models of chairs. Therefore, we cannot determine which product is needed based on a brand or model of chair. The best way to determine that is by sending us photos along with the necessary dimensions of the chair leg if you're unsure.

8.5 I can't remove the old caps/glides, what now?
Usually, old caps can almost always be removed from the chair leg. You can use a flathead screwdriver, for example, to pry the cap loose. If this doesn't work, it's best to contact our customer service for assistance

8.6 Are Scratch no More glides also suited for outdoor use?
Our products can be used outdoors. However, please note that the glides may wear out more quickly due to the presence of more dirt and rougher surfaces.

8.7 What is the difference between the Footfixx Hollow and the Footfixx Hollow 3.0?
The glide foot of the Footfixx Hollow 3.0 cannot be removed by hand, which prevents unauthorized removal. This makes it more suitable for stacking chairs in canteens, schools or other shared spaces.

8.8 Should I choose a 28 mm or 34 mm glide foot for my Footfixx products?
A larger glide surface of 34 mm makes it easier for the furniture to slide. A 28mm diameter glide is often considered more aesthetically pleasing for narrower legs.

8.9 What is the difference between the Footfixx Wood and the Footclick 2?
Footclick 2: with the Footclick 2, the furniture leg must have a diameter that is at least as large as the diameter of the glide. The Footclick 2 must always fit within the leg. Additionally, the leg must stand perpendicular to the floor. The furniture will raise up to a maximum of 12 mm with the Footclick 2.

Footfixx Wood: the Footfixx Wood can be used under all wooden legs that are perpendicular to the floor. Unlike the Footclick 2, the Footfixx Wood can correct itself slightly, which is useful for floors with large gaps, for example. Additionally, the Footfixx Wood is suitable for narrower legs because the base part is only 14 mm wide. The furniture will raise up to a maximum of 17 mm.

8.10 What is the difference between the Footfixx Wood and the Footfixx Wood 3.0?
The Footfixx Wood 3.0 can correct itself up to an angle of 30 degrees. Therefore, this glide is also suited for angled legs. With the Footfixx Wood 3.0, the furniture will be raised by 20 mm.

8.11 How come the glides lose some of their polyamide fibres?
It could occur that some polyamide fibres are found in the packaging or emerge from under the glides they're in use. This is nothing to worry about. It shows that the fibres are pressed very tightly together. This creates a soft and thick carpet cushion between the chair leg and the floor. When cutting the carpet tiles, the fibres along the edges are trimmed. These fibres might come loose. Although we ensure in the production process that the vast majority of loose fibers are filtered out, there may still be some remnants. Fortunately, this has no impact on the functionality and lifespan of the glides.

8.12 Are the glides suitable for very rough tiles?
Our glides reliably protect even very rough tiles from scratches and marks. In addition, chairs equipped with our furniture glides, glide more easily on very rough tiles compared to, for example, felt, making them easier to move. However, it is possible that the glides may wear out more quickly on very rough surfaces. We always recommend using the largest glide foot for a rougher floor.

8.13 What's the difference between an outdoor and indoor mat?
Our outdoor doormat ensures that the most coarse dirt is removed from your shoe soles. An outdoor mat is, of course, resistant to all weather conditions. Besides scraping off the fine dirt, our indoor doormat absorbs the moist from your shoe soles. This way, you will enter your floor with clean and dry shoes. So you could say that the indoor and outdoor doormat complement each other wonderfully

8.14 Why do you sell felt strips if you don’t recommend felt?
We offer felt strips as an option for those who prefer them or for situations where our furniture glides are not suitable. While we do not recommend felt for rough or high-traffic surfaces due to its tendency to wear out quickly and provide less reliable protection, felt strips can still be a suitable solution for furniture that you don’t move much, like closets or beds.

8.15 What is the diameter of the pin of the Chairfixx?

The 11 mm and 12 mm sizes have a pin with a diameter of 6 mm. All other sizes have a pin with a diameter of 5 mm.

8.16 The diameter of my tube does not match your Chairfixx sizes, what should I do?
Always measure the diameter of your tube with a calliper, as this is the most accurate way to determine the diameter. If the diameter still does not match, choose the next available size of Chairfixx and order the 1 mm thick foam tape to go with it. This will help bridge the size difference.

8.17 I want to use your castor wheels on my dining chairs, is this possible?
Before placing an order, always contact our customer service first and send us a photo of your chair. Based on this, we will review and see if we have a suitable solution.

8.18 What is the difference between the Footfixx Threaded and the Threadfixx?
The Threadfixx is an adjustable furniture glide for legs with threaded ends that are flat relative to the floor, and is often used as an adjustable foot for desks. The Threadfixx consists of one piece and does not have a separate glide foot.

The Footfixx Threaded, on the other hand, has a removable glide foot and can correct up to an angle of 30 degrees. It is commonly used under chairs.

9.1 I have a complaint. Where can I report it?
You can report it via email: info@scratchnomore.com. You can also contact us by phone: 0317 745424.

9.2 When is your customer service available?
Our customer service is available on weekdays, from Monday to Friday, between 08:30 and 17:00 (excluding public holidays). We strive to answer your questions as quickly as possible!